About Us

Maggie’s integral role with Success Measures began in 1998 at the McAuley Institute, a national affordable housing intermediary, where she co-directed the creation and testing of new collective impact measures for the community development field and led the development and design of a cutting-edge data system to streamline their use by nonprofits and funders. Since Success Measures joined NeighborWorks America in 2004, Maggie has directed the scaling of all aspects of the social enterprise, including the development of new tool sets such as Health and Community Development. Prior to her work on Success Measures, she was the director of research and evaluation at McAuley and the manager of Arlington Virginia’s Neighborhood Improvement Team. In her extensive career, Maggie has provided a range of consulting, research, and management services to community-based organizations, national intermediaries, local governments, and foundations to design and implement innovative participatory planning, evaluation, community revitalization, and action research initiatives. She has co-authored several publications and articles on key issues in the community development field.

Maggie holds a B.A. in American Studies from the University of Minnesota and studied Urban Planning at the Graduate School of Fine Arts, University of Pennsylvania.

Since 2011, Jan has been managing Success Measures’ redesign and upgrade of the Success Measures Data System (SMDS).  Ms. Hyatt is overseeing the identification and analysis of requirements and processes for the system, as well as leading the strategic design, technical architecture, and implementation efforts in partnership with a software developer.  Jan has more than twenty years experience extending from the architecture of software and systems to business analysis and strategic consulting in the nonprofit, government, and technology arenas. Jan previously served as technology director for Enterprise Community Partners, where she developed and managed systems facilitating the integration of data and processes throughout the organization, and as testing manager for Medifast where she was responsible for all phases of testing, staff management, process improvements and project delivery of their new systems.

Jan attended Towson State and Penn State Universities, and received her Project Management Professional (PMP) certification from PMI in 2011.

Since joining the team in 2011, Linda has managed the content and editorial development and production of a range of Success Measures communications and client products, as well as the team’s marketing efforts. Her background combines management of complex graphic design products with significant editing, writing and communications projects in both the nonprofit and private sectors.

Before joining NeighborWorks, Linda served as Operations Director for IMPACT Silver Spring, a nonprofit community-building organization. As a senior project manager earlier in her career, Linda developed and directed communications, editorial/graphic design, and publications projects for several public and private sector organizations, including the National Endowment for the Arts and Thomas & Means Inc., an arts and urban design focused consulting firm. She holds a B.A. in International and Public Affairs from George Washington University.

Since joining Success Measures in 2005, Nancy has overseen all aspects of its training and technical assistance services. She directs a team of evaluation, community development, and training professionals to support a wide range of community development organizations, foundations, intermediaries, and other nonprofits as they incorporate and use the Success Measures evaluation methods and tools. Before coming to NeighborWorks America, Nancy served as Senior Evaluation Specialist with Innovation Network, Inc., a nonprofit consulting firm specializing in participatory evaluation. During her tenure there, she worked with nonprofit organizations across the country to support both individual and multi-organization collaborative evaluation efforts. Earlier in her career, she was an evaluator for Montgomery County Public Schools, leading participatory evaluation efforts related to new technology initiatives.

Nancy received her B.A. from Boston University and a Masters in Public Administration from Virginia Commonwealth University.

Joining the Success Measures team in 2021, Helen is contributing to effective project and information management, communication, and documentation for the team’s philanthropic and intermediary clients, including a multi-year equitable evaluation initiative funded by the Robert Wood Johnson Foundation to focus on systems change at the intersection of housing and health equity.

Helen brings to this role significant research and project management experience, including Post-Graduate Research Associate, Justice, Housing & Health Study; Health Policy Fellow, Health Equity Solutions; and Research Fellow, Solomon Center for Health Law & Policy. She received a B.A. from Binghamton University and a Master of Public Health from Yale School of Public Health.

Jessica came to NeighborWorks America in 2004 as an integral part of the original Success Measures team at the McAuley Institute. As a cultural anthropologist with significant experience in participatory and mixed-method evaluations that bring diverse perspectives together for inclusive input, she now directs the enterprise’s custom consulting evaluation projects and strategic learning processes for national and regional funders, intermediaries and funding collaboratives. Jessica also leads the research, development and testing of measurement tools and evaluation frameworks related to community development, including financial capability, community engagement, health and healthy communities and creative community development.

Prior to her work as a research associate at McAuley, Jessica served as program coordinator at the Community Partnership Center at University of Tennessee directing the Participatory Research and Planning Program, and as director of the Community Outreach Partnership Center at University of Florida. She holds a B.A. in Cultural Anthropology from Bryn Mawr College and an M.A. in Cultural Anthropology from University of Florida.

Carol joined Success Measures in 2012, bringing with her extensive experience in strategic planning, team and leadership development, and business expansion. She manages a range of initiatives that advance the programmatic, organizational, operational, and financial management of the Success Measures enterprise. Carol regularly represents Success Measures in cross-divisional and corporate initiatives and is an active facilitator in the organization’s diversity and inclusion efforts.

Prior to joining NeighborWorks, Carol most recently served as director of Centurion Solutions Group and as vice president at Development and Training Services, Inc. where she led these business ventures in their organizational development and scaling initiatives. Earlier in her career, she was Chief Operating Officer at Planning and Learning Technologies which provided management, technical assistance, and advanced technology instructional services for the U.S. government. She holds a B.A. from University of Minnesota, has received certification as a Certified Professional Coach (CPC through iPEC), Associate Certified Coach (ACC through ICF), and has completed extensive coursework in organizational development.

Hasib joined Success Measures in 2021 to manage the business and financial analysis, planning, budgeting and reporting for the Success Measures enterprise. He brings to the team significant experience in managerial accounting and oversight of financial operations.

Before joining NeighborWorks, Hasib served as Senior Financial Analyst for Family Health International and as a Budget Analyst and Accountant for the U.S. State Department. He received his B.A. in Business Administration from Kardan University, Kabul, Afghanistan, and a Master of Business Administration from University of Massachusetts.

Lynne joined Success Measures in 2019 to lead external relations and new business and partnership development for the social enterprise. She directs strategic efforts to secure new clients for Success Measures evaluation services and products, as well as funders for demonstration projects, enterprise growth and special initiatives.

Before joining Success Measures, Lynne served as Executive Vice President and Chief Operating Officer for Way Finders, Inc., a NeighborWorks network organization in Springfield, MA, where she had oversight of their six lines of business in housing and community development, and previously served as Vice President for Business Development & Operations at Dietz & Company Architects. Lynne received her B.S. from Springfield College and a Master of Business Administration from University of Massachusetts.

Charity joins Success Measures in 2023 to manage evaluation consulting and technical assistance projects along with developing information resources and tools to support evaluation capacity building. She brings to this work her expertise as a mixed methods evaluator and applied researcher in domestic and international development contexts with a focus on utilizing equity-focused, culturally responsive and participatory approaches. Previously, Charity managed evaluation and research projects for a variety of clients and donors such as United States Agency for International Development, U.S. Department of State, Millennium Challenge Corporation, Bill & Melinda Gates Foundation, Humanity United, Mastercard Foundation, National Endowment of Democracy and UNICEF.

Charity is pursuing a Ph.D. in Public Policy with a concentration in Evaluation and Analytical Methods from the University of Maryland, Baltimore County. She holds an M.A. in International Development Studies from The George Washington University, a graduate certificate in survey methodology from the University of Maryland and a B.A. in Africana Studies and Psychology from the University of Connecticut.

Tenia joined Success Measures in 2020, bringing to the team her 13 years of project and budget management experience working in other areas of NeighborWorks America. As Manager, Program Services for Success Measures, Tenia plans, coordinates and implements the administrative and business management systems that support the social enterprise’s operations.

Tenia’s prior experience at NeighborWorks America includes Senior Coordinator in the Training Division and Senior Assistant to the SVP/Controller in Finance. She is a Certified Associate in Project Management (CAPM) and is currently working toward a Bachelor of Science in Business Administration through the University of Maryland.